At Potatoef.com, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we offer a return and refund policy subject to the following terms:

1. Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Perishable goods, customized products, and gift cards are non-returnable.

2. Return Process

• To initiate a return, contact us at info@potatoef.com with your order details and reason for return.
• Our team will review your request and provide instructions on how to return the item.
• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

3. Refund Policy

• Once we receive and inspect the returned item, refunds will be processed within 14 business days.
• Refunds will be credited to the original payment method used at the time of purchase.
• Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

• We offer exchanges for defective or damaged items. Contact us within 14 days of delivery to arrange an exchange.

5. Cancellations

• Orders can be canceled within 14 hours of purchase if they have not been shipped.
• If the order has already been shipped, cancellation is not possible, and the return process must be followed.

6. Contact Us

For any return or refund-related inquiries, please contact us: Potatoef.com
1100 Chicago Avenue, Fresno, California 93721, United States
Phone: +1 559-620-2167
Email: info@potatoef.com